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customer service

Our company has focused on pre-sales and after-sales services for customers for many years, providing users with satisfactory solutions, high-quality products, and perfect after-sales. It is our consistent commitment to win the satisfaction of every customer.

Optimized plan design: We communicate patiently with users, understand their actual needs, and provide users with optimized and reasonable design plans...
Long-term guarantee of spare parts: We guarantee to provide users with spare parts service for at least 10 years to avoid equipment idleness caused by the aging of equipment parts...
Equipment upgrade and transformation: We fully consider the new needs of users in the process of enterprise development, such as production capacity and energy saving, and we provide you with new transformation plans to save your funds...

Operation training service: When the equipment is delivered, we provide your employees with comprehensive equipment use, maintenance, and simple maintenance training services, and provide written documents to avoid equipment shutdown due to employee turnover...
Incoming material test service: We have a complete material test center, and welcome new and old users to provide on-site samples of various materials...

Service Process:

1. Before sale:
Establish files, get in touch with customers, introduce the technology and equipment of our factory, understand user needs, recommend corresponding equipment, implement sample materials and relevant technical preparations, and improve technical parameters.
2. On sale:
Provide user-related drawings and technical data, coordinate user equipment installation and construction, and inform users of production speed and production quality. Ensure that user engineering progress is synchronized with equipment manufacturing. Handle emergencies and maintain good communication with users.
3. After sale:
①Send personnel to the user to guide the installation, responsible for debugging until delivery.
②Responsible for the operation and maintenance skills training of relevant personnel of the user.
③Provide spare parts for long-term quality and price.
④The warranty period of the equipment is one year. If the equipment is damaged due to the quality of the equipment itself within one year after acceptance, it is responsible for free maintenance. If the fault caused by improper operation is charged, the maintenance will be carried out for 48 hours. The user’s question must be answered within 24 hours. If it cannot be resolved on the phone, the user will be rushed to the user site to solve the problem within the next 24 hours.

4. Basic flow chart of service


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